Working with us
Does the platform perform the service itself?
The site is a platform helping you reach a suitable provider. The provider performs the work, confirms the price and appointment, and issues the invoice and warranty document.
What is the maintenance warranty period and who issues it?
The maintenance warranty is three months for maintenance work only and is issued by the provider or performing center according to the written warranty document.
Which cities and areas are available?
Coverage depends on provider availability across Saudi Arabia, with a current focus on Riyadh and Makkah. Send your city and district through WhatsApp to confirm availability and timing.
Is there an inspection or visit fee?
An inspection or visit fee of an inspection fee may apply and will be disclosed before the visit when applicable. You may decline the repair after receiving the cost, and work does not start before your approval.
Are the spare parts genuine?
Genuine parts are provided when available. The provider confirms the type, source and cost before installation, and a part may be sourced externally when unavailable locally after informing the customer.
How do I submit a service request?
Send your request through WhatsApp only with your first name, city, district, service type and request details. You may attach an optional photo. Messages are received 24 hours a day and visits may be available until midnight depending on area and availability.